FAQ
General Questions
Q: What types of candy do you offer?
A: We offer a wide variety of traditional Swedish candies, including gummy candies, licorice, chocolates, marshmallows, and more. You can explore our full range on our Products page.
Q: Are your candies suitable for vegetarians or vegans?
A: Some of our candies are suitable for vegetarians and vegans. Look for the specific labels on the product descriptions to find vegan-friendly options.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we ship our delicious Swedish candies worldwide. Shipping costs and delivery times may vary depending on the destination.
Q: How long will it take to receive my order?
A: Orders are processed within 1 business day. Delivery times vary based on your location but generally range from 4-10 business days for international orders.
Q: Which mail carrier has received my order?
A: We use this link to track orders once they have arrived:
https://www.17track.net/en
Ordering and Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options. You can find the full list of accepted payment methods at checkout.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email.
Products and Ingredients
Q: Do your candies contain nuts or other allergens?
A: Some of our products may contain nuts, dairy, gluten, and other allergens. Our "What's in our candy"-page provides detailed ingredient information. Please read the descriptions carefully if you have any allergies.
Q: Are your candies gluten-free?
A: We offer a selection of gluten-free candies. Look for the gluten-free label on the product pages to find suitable options.
Returns and Refunds
Q: What is your return policy?
A: Unfortunately, due to the nature of consumable goods, we cannot accept returns on candy products. If there is an issue with your order, please contact our customer service team, and we will do our best to resolve it.
Q: How do I report an issue with my order?
A: If you experience any issues with your order, please contact our customer service team at info@scandycandy.se with your order number and details of the problem. We will work with you to ensure your satisfaction.
Special Requests
Q: Can I customize my candy order for a special event?
A: Yes, we offer customization options for special events such as weddings, birthdays, and corporate events. Please contact us at info@scandycandy.se to discuss your requirements.
Q: Do you offer gift wrapping?
A: Yes, we offer a specially wrapped box called the "Love Box." This package includes specially chosen candies and a customized note. You can add your personalized message at checkout.